About

FAQ

• Where is the store based?

  Suzhou, China

• Do you accept orders placed outside of the US?

  We sure do, shipping worldwide.

• How long will it take to receive my order?

  Rush order: Within 15 days Normal time: Within 25 days (From May to Dec) Around 30 days (From Jan to April), it's busy season together with spring festival holiday, so produce time will be long.

• Payment policy

  We accept payment by Paypal, credit card, western union, money gram, bank transfer and so on. It's easy to choose payment by credit card Through PayPal even if you don't have Paypal account, please see following Choose PayPal as your payment method and click Check out with PayPal. Once You're Redirected to Paypal 1) Instead of choosing to pay with your PayPal account, select the option to pay with a debit or credit card. 2) You'll then be prompted to fill in your billing and credit card information. 3) You'll also be asked whether you want to save your information with PayPal. Uncheck the box if you don't want to. You'll still need to enter your email address so PayPal can send you a receipt. 4) Click Continue to return to Checkout to review and submit your final order. Your payment isn't sent until you click Submit Order . Note: PayPal places restrictions on how often you can use their Guest Checkout feature. How to Contact PayPal If you run into any trouble or have any questions about PayPal's Guest Checkout, please contact PayPal directly. PayPal's phone numbers are: 1-888-221-1161 (US), 1-402-935-2050 (if calling from outside the US)

• Shipping Policy

  Shiping by Fedex, DHL, UPS and so on. Delivery time is within 25-30 days normal order, 15-20 days for rush order.. We paid the insurance.

• Cancellation Policy

  1, unpaid order: could be cancelled within 2-3 days. 2, paid less than 3 days, 50% cost of dress and shipping cost could be returned, 3, paid at 3-20 days, 30% cost of dress and shipping cost could be returned. 4, dress has sent, can't return the payment to you.

• International taxes

  Most buyers from Unite States no need to pay customs taxes, But buyers from other countries need to pay taxes, but general speaking, we just wrote less price on the invoice, then you pay less customs taxes. Please take note that it's express collection charges for customs tax, it's not shipping cost, all shipping cost has been paid by us already. Because of taxes, if customers refuse to receive them, we can't send full payment back, it will also cause us extra taxes again if goods returned.

• What is Storenvy?

  This store is created with Storenvy, an online store builder and marketplace for inspired brands. As a shopper, you can discover and buy items from multiple stores from all over the world and check out in one step at or open your own store for free.

• How do I pay for my order? Is it secure?

  The Storenvy checkout process is powered by both Stripe and PayPal, two of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.

• What if something is wrong with my order?

  If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your Storenvy account settings page.